Returns Instructions

Effective as of September 24, 2024
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We understand that not every purchase works out. Please see our Return Policy for full details.
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Return by Mail
To return purchases made online for replacement or refund, contact [email protected]. Items/orders that were incorrect or defective may qualify for free shipping. For prepaid returns, it’s one label per order.

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Mail-in Return Exceptions
Some items cannot be returned via our return portal, including the following:

• Hazardous materials
• Items shipped from outside the continental U.S.
• Wholesale items
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Non-Free Return Items
If your item(s) do not qualify for free return, you can still ship them to us at your expense. Contact [email protected] to request a return. If the return is approved, you will receive an email with instructions.

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Please follow these steps:

• Pack the item securely and include the original product packaging and tags if available. (You can reuse the bag or box your order came in if you cover all existing shipping labels)
• Include proof of purchase, email, phone number and a brief description of why you’re returning the item.
• Attach a return shipping address to your package and send it to:
Tor Cycling
27623 Kevin Place
Santa Clarita, CA 91350, USA
• Ship your package using a carrier that can provide tracking and insurance. Tor is not responsible for items lost or damaged in transit.
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For further assistance, please Contact [email protected].

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Frequently Asked Questions
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How is my return processed?
Once your return is received at our warehouse, it is reviewed by the Returns Team. If it meets the standards outlined in our Return Policy, the return is approved. For refunds, the money will be transferred to the original payment method. Depending on your bank, it’s usually within 48hrs.
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How do I mail my package?
Follow these three steps :

• Print your return shipping label and return packing slip.
• Pack your item(s) securely and include the original product packaging and tags if available. Make sure to include the return packing slip that prints with your return shipping label.
• Tape your package securely and affix your return shipping label to the outside. (Hint: If you cover all existing shipping labels, you can reuse the bag or box your order came in.)
• Drop off your package. Once it ships, use the tracking number to track your return. You may track it on the carrier’s website.
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How do I try my product and keep it in new condition?
We understand that sometimes our customers need to try an item before realizing it’s not a good fit. Once you receive your purchase, please try it out at home first, in an inactive setting. Don’t remove product tags and keep the original package.

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How do I return a gift by mail?
Please Contact Us and provide contact details for the original purchaser.
All gifts returned by mail will be refunded in the form of a gift card issued to the gift recipient name and address provided.
Please note: If gift recipient contact details are incomplete and/or a gift recipient refund is not clearly requested, the original purchaser will be refunded.
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How do I know if my return item(s) are oversize?
Any return package weighing over 20 lbs. or longer than 5 ft. is considered oversize. Examples of product categories that are considered oversize include:

• Bicycles
• Frames
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How do I return oversized item(s)?
You may return oversized items through our Online Order Exchanges & Returns page, but keep in mind that you will be responsible for the shipping costs associated with this item, which may be deducted from your refund, once approved by us.

• Bikes: Must be disassembled and repackaged, as it was received, in its original box, with the appropriate protection added to avoid potential damage in return shipping.

For assistance with proper repackaging please Contact Us.

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How refunds works?

• All online orders will be refunded to the original payment type.
• All online orders using PayPal will be refunded to the original PayPal account.