2-Year Limited Warranty

Effective as of September 24, 2024

Warranty against defects
Tor offers a 2-Year Limited Warranty against defects in material and workmanship, computed from the date of purchase.

All Tor Teknika products should be registered through 4D Veritas. For all other Tor or Arq Branded products, please ensure that you retain your receipt or original order email.

Warranty coverage
The Warranty only applies to products manufactured by or for Tor or Arq that can be identified by the Tor or Arq trademark or logo affixed to them. Tor warrants each of the our products against defects in materials or workmanship (“defects”) for the 2-Year Warranty Period, computed from the date of receipt of the product by the purchaser (“Warranty”).

If a product is replaced during the Warranty Period, the replacement product will be warranted for the remainder of the Warranty Period of the original product.

Exclusions

The Warranty does not apply to any non-Tor or non-Arq branded product, even if packaged or sold with a Tor or Arq product, and does not apply to any counterfeit product.

Others exclusions include:

• Defects that come from normal wear and tear;
• Defects caused by accident, neglect, abuse, misuse, misapplication, or non-Tor products;
• Defects caused by exposure to extreme natural conditions, liquids, or gases;
• Defects caused by handling by third parties (such as postal service, airlines, hotels, etc.);
• Defects caused by service (including repairs) performed by anyone other than a Tor authorized representative;
• Defect caused by a modification of a product without Tor’s permission;
• If the product identifier has been removed or defaced, or if the displayed identifier does not correspond to the nature, type, or origin of the product.

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Remedies Limitation of warranty
THIS WARRANTY AND THE REMEDIES SET FORTH IN THIS DOCUMENT ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER WRITTEN OR ORAL, EXPRESS OR IMPLIED. TOR SPECIFICALLY DISCLAIMS ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT.

TOR DOES NOT WARRANT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR PROVIDE A REPLACEMENT PRODUCT THAT MEETS ALL THE CHARACTERISTICS AND FUNCTIONALITIES OF THE ORIGINAL PRODUCT.

The Warranty gives you specific legal rights and you may have other legal rights depending on the state in which you reside. Because some states do not allow the exclusion or limitation of implied warranties, some of the above exclusions or limitations may not apply to you. In such states, Tor’s warranty is limited to the greatest extent permitted by applicable state law.

This Warranty is only extended to the original purchaser or gift recipient of a product.
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Limitation of damages

TOR IS NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (SUCH AS LOSS OF CONTENT, LOSS OF USE, LOSS OF TIME, ETC.), OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE, CAUSED BY A PRODUCT DEFECT.
Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions, thus the above exclusions may not apply to you.

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How to obtain warranty service
If you detect a defect in your Tor product during the applicable Warranty Period, you should contact Tor, as indicated in How to Contact Us section below, for a replacement of your product.

When you contact the Tor, you will be asked to provide:

• Your name;
• Your address and telephone number;
• Your receipt or original order email;
• The date of purchase;
• photos and/or videos of the defect or damage(s) sustained to the item(s) in question;

Visit our Return Instruction page for details on packing and shipping a return. 

Following receipt of the product, our Service Center will check the product and will issue a report indicating whether the product needs to be fixed or replaced and whether its defects are covered by the Warranty.

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IMPORTANT: Please provide a copy of your original receipt or order email to the Service Center to be covered by the Warranty.

IMPORTANT: Before you deliver your product for warranty service, it is your responsibility to empty your products and verify that you have not left any object or item in the products, such as in its pockets. Tor is not responsible for any items left in products sent to us for repair or replacement.

Product covered by the warranty

Product Replacement
If the product needs to be replaced, the Service Center will keep the product and will arrange to ship you a replacement product. If the product is no longer available, Tor will substitute the product for a same price product chosen by you. In this case, a customer service representative will contact you to complete the acquisition of this new product. If the product is irreparable and cannot be exchanged for an identical item, you will be provided with a credit note or a refund.

DeliveryIn case of repair or replacement, Tor will cover any cost of delivering the product back to you. However, you are responsible for the cost of shipping the product to any Service Center, including the costs of packaging, shipping, and applicable taxes.

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Non-authorized service centers
If you bring your product to a Non-authorized Service Center, any price charged for the repair and any defect caused by their work, will not be covered by the Warranty.
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Ownership rights
When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Tor’s property. When a refund is given, the returned product becomes Tor’s property.
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Terms of sale
This Warranty Policy is incorporated by reference into the Terms of Sale.
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How to Contact Us
If you have any feedback, comments, questions, requests and/or other communications regarding warranties, please contact the Customer Service at: [email protected]